Returns of eligible, undamaged purchases are accepted only within 30 days of the invoice date. A packing slip must be enclosed with the return. Your request may be denied due to any of the following:
- The request to return product(s) was not received within 30 days of the invoice date.
- A packing slip was not enclosed with the return.
- The returned product(s) is discontinued or out of print and returns are not being accepted.
- The returned book(s) was damaged and in non-saleable condition and cannot be returned to inventory**. No refund will be given***.
Products that are not eligible for return under any circumstance include e-books, custom products, and books with access codes revealed (scratch-off coating removed).
**Damage includes but is not limited to highlighting or other marks; bent, cut, or torn covers or pages; other signs of use or damage such that the item cannot be considered in “new” condition (for example, a broken or worn spine). All components included with the purchase must be included with the return. To avoid damage during return shipping, please ensure the books are properly packed to withstand shipping stresses. Please package securely and include additional packing materials as needed.
***If a return is received that meets any of the above criteria, the merchandise will be destroyed and no credit will be issued. Your damaged book will not be returned to you.
If an order qualifies for a volume discount-based minimum order quantity, any returns that cause the new order quantity to fall below the qualifying quantity will result in the order being recalculated at the item’s full price. If the value of the recalculated order is below the paid original order value, the difference will be refunded. If the recalculated order balance exceeds the original paid order value, the customer will be charged the order balance unpaid.
Return Policy for Online Learning
Online Learning products through Logility Inc. are eligible for a refund if canceled within thirty days after the date of purchase. Returned online education products are subject to a $25 cancellation fee.
Refunds are not issued for any course after 30 days from the purchase date. Customers who have canceled their purchase will be un-enrolled from the product and will not have access to any of the online content or course-related user data. Cancelled courses will not appear on the learner’s grade report.
Refund requests may be submitted by contacting Logility’s Customer Relations Department at 800-762-5207 or by emailing the request to firstname.lastname@example.org